Important Information
Vaccinations
Medication & Special Diets
If your pets require medication or a special diet, please supply these upon check-in. We ask that you have everything clearly labeled and clear instructions written for the Lou Lou’s team to follow, ensuring your pets’ special needs will be well looked after. Our staff would be happy to discuss your pets’ special needs prior to booking, so feel free to call us on 9720 9741
Diet Information
What to pack
Lou Lou’s Cattery & Small Animal Boarding provides warm bedding, excellent quality fresh food and water, toys and entertainment – everything your pet needs while staying away from home. If your pet has a favourite bed, food, toys or comforter, you are more than welcome to pack that for their holiday at Lou Lou’s. However, we cannot be responsible for what they choose to do with their personal items while staying with us. We do ask that if you wish for your pet to be brushed daily that you pack their brush for us to use.
Please Ensure you pack
- Evidence of vaccination
- Special diet and written instructions, if required
- Medication and written instructions, if required
- Brush, if needed
- Comforter or special items
Other Information
For the safety and security of all our guests, please ensure you transport your pet in an appropriate manner. It is a legal requirement that all animals be secured while travelling in vehicles. Lou Lou’s Cattery and Small Animal Boarding recommend transporting your pet in an appropriate-sized pet carrier with handle, that you can secure using a seat belt.
For first time guests, it is recommended that you bring something that smells of you, such as an old T-Shirt.
Lou Lou’s Cattery and Small Animal Boarding reserves the right to refuse entry to any animal that is showing signs of illness.
Emergencies
If your pet shows signs of illness while holidaying at Lou Lou’s we will endeavour to contact your preferred vet for advice and treatment. If this is not possible we will contact our associated vet. Any vet fees or associated costs will be added to your bill.
Rates
At Lou Lou’s Cattery and Small Animal Boarding, our rates are all inclusive. There are no extra charges for everyday services such as pats, cuddles, playtime or administering medication*. The rate is charged per night, not per day or part thereof. This means you do not pay for the day you pick your pet up. At Lou Lou’s, there is no minimum stay requirement during peak periods such as Easter and Christmas.
*Please note: Lou Lou’s does not administer injections to cats
Discounts:
2–4 week bookings: 5% discount
4–8 week bookings: 10% discount
8 weeks and over: 15% discount
Victorian Senior Card Holders:
Bookings under 4 weeks: 10% discount
4-8 week bookings: 15% discount
Bookings 8 weeks and over: 20% discount
Please note that prices are subject to change without notice and peak periods such as school holidays and public holidays book well in advance.
Booking
Book Now to secure your pet’s holiday suite. Call Lou Lou’s on 9720 9741 to discuss availability, and arrival and departure times. Please note, 50% deposit is required to be paid 7 days before your pet’s holiday Lou Lou’s.